Ordering and Shipping Policy
ORDERING POLICIES
Toujours La does not accept returns at this time. Requests for exchanges, reports of errors or damaged items, or any other requests for order changes must be made within 3 business days of the delivery date. NO EXCEPTIONS.
EXCHANGES will be subject to a processing fee of $15 per item. Please email Toujourslaofficial@yahoo.com in order to receive exchange instructions. Exchanges on PRE-ORDER releases and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out!
Any return exception's are not guaranteed and are to the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are not eligible to be exchanged.
Order alterations generated by Toujours La will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items.
Toujours La is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order.
SHIPPING
*Pre-Orders* may take up to 4-6 weeks to arrive. Please allow time to process, make, receive and ship orders. Many orders arrive sooner. Currently we do not offer expedited shipping.
We currently ship within the United States and to the following countries:
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom.
Shipping rates are flat for all domestic and international orders.
Toujours La is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the possession of the carrier we do not see it again. Toujours La is unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you!
Major holidays also will increase shipping time. Please be mindful that our very small staff does not work on these days as we feel they deserve to spend time with their families.
==> Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays.
INTERNATIONAL CUSTOMERS
All international orders will be shipped via USPS First Class International. Please note that the typical delivery time will generally be 10-15 days from shipment, possibly longer depending on your country. You will receive a tracking and a customs confirmation number confirming acceptance by the post office to forward onto Customs for international shipment.
Once an order has been shipped from our facility, we are no longer responsible for mail delays and certain other extenuating circumstances are beyond our control (i.e Covid 19 regulations, customs delays, etc.)
Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.